TERMS AND CONDITIONS

1. Customers must take utmost care of the product(s) while in their possession, including all instructions, documents, and wrappings. Please return items in the same condition as received.
2. Please ensure that the bank account information you provide is accurate. The brand is not responsible for any errors.
3. If you receive an SMS or email indicating that your order has been delivered but you have not received it, please contact us within 24 hours at helpurbanjosh@gmail.com
4. If a product does not meet quality standards upon delivery, contact us within 1 day at helpurbanjosh@gmail.com with details of the product and any damage.
5. Upon receiving the returned product, we will examine it and notify you of your right to a refund via email. Refunds will be processed as soon as possible and within 30 working days of confirmation.

Thank you for your understanding!